RETURNS & REFUNDS
If you're unhappy with your goods, you may return them in their original condition within 14 days of receipt for a full refund. Please send Katherine a message on the contact page if you would like to return your Splatterworks goods. On inspection of the items, a full refund will be automatically applied to the same method of original payment. The customer holds a responsibility to return the unwanted item to us at their own cost. We advise you pay for item tracking when returning an item. All goods you are returning to us remain the customer’s responsibility until we receive them.
You have up to 48 hours on receiving your goods to apply for a refund for a damaged/faulty item.
If your order is damaged during delivery, please contact us with photographic evidence. We will either re-send the same product again, or refund you the full amount. In this case, we will happily also refund the postage cost incurred in posting the item back to us with your product refund.